Refund Policy

Last Updated: January 2026

1. Overview

At Yardstick, we strive to provide exceptional services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested for our services.

2. Services Covered

This refund policy applies to all services provided by Yardstick, including but not limited to:

• Shopify App Development
• Facebook (Meta) API Integration Services
• WhatsApp Business API Solutions
• AI Development Services
• Custom Software Development
• Consulting Services

3. Refund Eligibility

Due to the custom nature of our services, refunds are evaluated on a case-by-case basis. Refund requests may be considered under the following circumstances:

• Services not delivered as per the agreed specifications and timeline
• Technical issues that cannot be resolved within a reasonable timeframe
• Project cancellation before work has commenced (subject to administrative fees)
• Billing errors or duplicate charges

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been delivered and accepted by the client
• Completed project milestones or phases
• Third-party costs incurred on behalf of the client (hosting, licenses, etc.)
• Consulting hours that have already been utilized
• Custom development work that has been started or completed
• Change of mind after project initiation

5. Refund Request Process

To request a refund, please contact us with the following information:

• Your order or invoice number
• Detailed explanation of the reason for the refund request
• Supporting documentation (if applicable)
• Preferred method of refund

All refund requests must be submitted within 30 days of the service delivery or payment date, whichever is earlier.

6. Refund Processing Time

Once your refund request is approved, we will process the refund within 7-10 business days. The refund will be credited to the original payment method used for the transaction. Please note that it may take an additional 5-7 business days for the refund to reflect in your account, depending on your financial institution.

7. Partial Refunds

In certain situations, partial refunds may be granted based on the work completed and resources utilized. This will be determined on a case-by-case basis after reviewing the project status and deliverables.

8. Dispute Resolution

If you are dissatisfied with our refund decision, we encourage you to contact us to discuss the matter further. We are committed to finding a fair resolution for all parties involved. Any disputes will be handled in accordance with the laws of India and the jurisdiction of Udham Singh Nagar, Uttarakhand.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

10. Contact Us

For all refund-related inquiries or to submit a refund request, please contact us at: